Privacy Policy

We collect information that you voluntarily provide to us when you request a quote, schedule a service, contact us by phone, text message, or email, or fill out a form on our website. This information may include:

• Your name
• Phone number
• Email address
• Mailing and service addresses
• Details about the moving or cleanout services you are requesting

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and pages visited, to help us understand how our website is used and to improve it.

We use the information we collect to:

• Respond to your inquiries and provide quotes and estimates
• Schedule, confirm, and perform moving and cleanout services
• Communicate with you about your appointments, including reminders and updates
• Process payments and maintain business records
• Improve our services and website
• Comply with legal obligations

By providing your phone number and opting in to receive text messages from B&W Moving & Cleanouts, you consent to receive SMS messages from us related to your service requests. These messages may include:

• Responses to your inquiries and quote requests
• Appointment scheduling, confirmations, and reminders
• Updates about your move or cleanout
• Billing and customer care communications

Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier and plan.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or contact us directly at 978-500-8686.

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers who help us operate our business (such as scheduling, payment processing, and customer relationship management tools), and only as needed to provide our services
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of our business, our customers, or others

Any service providers we work with are required to protect your information and may not use it for their own purposes.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide our services, maintain business records, and comply with legal obligations. When your information is no longer needed, we will delete or de-identify it.

You may at any time:

• Opt out of text messages by replying STOP to any message
• Request access to, correction of, or deletion of your personal information
• Ask questions about how your information is used

To exercise any of these rights, contact us using the information in the “Contact Us” section below.

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your information, contact us: